Online Exclusive Policies

PRODUCT POLICIES (Online Exclusive / Collective)

  • Product Availability

Online Exclusive items ship directly from our brand partners and are not stocked in our Missoula store. Because these items are fulfilled by the manufacturer, availability may vary and is subject to change.

  • Product Images & Details

Product images and descriptions are provided by the manufacturer. While we do our best to ensure accuracy, colors and details may vary slightly from what is shown online.

  • In-Store Pickup

Online Exclusive items are not available for in-store pickup.

  • Special Orders

Online Exclusive items are considered special orders and are fulfilled directly by the brand once your order is placed.

SHIPPING POLICIES (Collective & Vendor-Direct)

  • Shipping Method

Online Exclusive items ship directly from the manufacturer to your shipping address.

  • Shipping Timeframes

Shipping times vary by brand. Most Online Exclusive orders ship within 3โ€“14 business days, unless otherwise noted on the product page.

  • Tracking

Tracking information will be provided when available. Some manufacturers may ship items in multiple packages.

  • Multiple Items

If your order includes both in-store items and Online Exclusive items, they may ship separately.

  • Shipping Delays

Because these items ship directly from our brand partners, occasional delays due to weather, carrier issues, or manufacturer availability may occur. We appreciate your patience.

RETURN POLICIES (Online Exclusive Products)

  • Returns

Online Exclusive items may be returned within 14 days of delivery, provided they are unused, unassembled, and in original packaging.

  • Return Approval

All returns for Online Exclusive items must be approved in advance. Please contact us before sending anything back.

  • Return Shipping

Return shipping costs for Online Exclusive items are the responsibility of the customer unless the item arrives damaged or defective.

  • Non-Returnable Items

Due to their nature, the following Online Exclusive items are not eligible for return:

    • Assembled or partially assembled items
    • Large or oversized items (including furniture and train tables)
    • Clearance or final sale items
  • Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos so we can work with the manufacturer to resolve the issue.